stoathomoc

Introduction

This privacy policy explains how stoathomoc collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, postal address)
Enquiry details including travel preferences and requirements
Booking information and transaction records
Communications you send to us
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide our travel services
To process and manage your bookings
To communicate with you about your travel arrangements
To improve our website and services
To comply with legal and regulatory obligations
To send you information about our services where you have consented to receive such communications

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract when we provide our travel services to you
Your consent, which you may withdraw at any time
Our legitimate business interests, balanced against your rights
Compliance with legal obligations

Data Sharing

We may share your personal information with:

Accommodation providers, guides, and transport operators necessary to fulfil your booking
Professional service providers who assist our business operations
Legal and regulatory authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for two years, while booking records are kept for seven years for legal compliance purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal information
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Rights relating to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Contact Information

For any questions about this privacy policy or our data practices, please contact us at:

stoathomoc
47 Marlborough Court
London, SW1A 2BN
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Privacy Policy